Terms of service

Introduction

These Terms of Service apply to your use of the REKRD online store and to purchases made through our website. By using this website or placing an order, you agree to these terms.

Products

We make every reasonable effort to display and describe our products accurately. Packaging, colours and product presentation may vary slightly from images displayed online. Product availability is subject to change without notice.

Product information

Information provided on this website is intended as general product information and is not a substitute for professional medical advice. Customers should review product ingredients and nutritional information before consumption, particularly if they have allergies, dietary restrictions, medical conditions, are pregnant or breastfeeding, or are taking medication. Where appropriate, consult a qualified healthcare professional.

Pricing

All prices are displayed in South African Rand (ZAR), unless otherwise indicated. Prices, promotions and availability may change from time to time. The price applicable to an order is the price displayed and accepted at checkout.

Orders

An order is subject to acceptance and product availability. We reserve the right to cancel or refuse an order where reasonably necessary, including where we identify an obvious pricing error, suspected fraud, payment failure or stock availability issue. If we cancel an order after payment has been received, the applicable amount will be refunded.

Payment

Payments are processed through the payment methods made available at checkout. Payment information may be processed by third-party payment providers and Shopify.

Delivery

Delivery times are estimates unless expressly stated otherwise. Please see our Shipping Policy for further information. Customers are responsible for providing accurate delivery information.

Returns and refunds

Returns, refunds and defective products are handled in accordance with our Return & Refund Policy and applicable South African law.

Promotions and discount codes

Promotional offers and discount codes may be subject to additional conditions. Unless stated otherwise, discount codes cannot be exchanged for cash or combined with other promotional offers.

Website use

You may not use this website for unlawful, fraudulent or abusive purposes, attempt to interfere with its operation, or reproduce REKRD content, branding, photography or other intellectual property without permission.

Intellectual property

REKRD branding, trademarks, graphics, photographs, product designs and website content are owned by or licensed to REKRD and may not be reproduced or commercially used without prior written permission.

Liability

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded under South African law.

Changes

We may update these Terms from time to time. The version published on this website at the relevant time will apply, subject to applicable law.

Governing law

These Terms are governed by the laws of the Republic of South Africa. For questions about these Terms, contact hello@rekrd.io.