Refund policy

1. Return and refund policy

We want you to be happy with your REKRD order. If there is a problem with your order, please contact us and we'll do our best to sort it out.

Damaged, defective or incorrect products

Please inspect your order when it arrives. If your order is damaged, defective, incorrect or missing an item, please contact us as soon as reasonably possible after delivery.

Please include your order number and, where applicable, photographs of the product and packaging so that we can assess the issue.

Where a product is defective or does not meet the requirements of applicable South African consumer law, you may be entitled to a replacement, refund or other remedy as provided by law.

Change-of-mind returns

Because REKRD products are consumable goods, products that have been opened, used or had their seals broken cannot ordinarily be returned for a change of mind.

If you wish to return an unopened and unused product, please contact us at hello@rekrd.io before sending anything back.

Any return must be in its original packaging, unopened, unused and in a condition suitable for resale.

Nothing in this policy limits any rights you may have under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable South African law.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will be made to the original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund.

Return shipping

Where a return results from an error by REKRD, or goods are defective or otherwise qualify for a remedy under applicable law, we will handle the return in accordance with those legal requirements.

For eligible change-of-mind returns where the law permits the customer to bear the return cost, return shipping is the customer's responsibility.

To request a return, contact hello@rekrd.io.